Effective November 9, 2026
These terms apply when you use gameonescapes.com, book a game, buy a gift voucher or receive our text messages. By doing any of those, you agree to these terms.
Who we are
"We", "us" and "our" mean the company that operates the location you visit or book:
- Team Escapes LLC, doing business as Game On Escapes & More, operates our Cary, Boxyard RTP, Greenville and Durham / Chapel Hill locations. 107 Edinburgh South Dr, Suite 203, Cary, NC 27511.
- Game On Entertainment LLC, doing business as Game On Escape Rooms, operates our Morehead City location. 2302-F Arendell St, Morehead City, NC 28557.
Bookings and deposits
- Bookings are made online through our booking provider, Off The Couch (offthecouch.io). Its own terms also apply to the booking process.
- A deposit is required to book. The remaining balance is paid on-site, based on your final player count.
- We accept cash, credit and debit on-site, and groups can split the bill. Checks must be paid in advance of your booking.
- Every experience is private: your group plays on its own.
- Please arrive 5 to 10 minutes early. If you arrive late for your game, time may be deducted so we can stay on time for other guests and bookings. Arriving more than 15 minutes after your start time counts as a no-show.
Rescheduling, cancellations and no-shows
If you need to reschedule or cancel your booking, let us know at least 24 hours in advance (72 hours for custom slots), or you will forfeit your deposit. Custom slots are bookings we set up specially, such as several rooms starting at the same time or a custom Game Show time.
- More than 24 hours before (72 hours for custom slots): you can reschedule or cancel without a fee.
- Less than 24 hours before (72 hours for custom slots): your deposit is not refundable, and a new deposit is required to reschedule.
- No-shows: if you miss your booking, or arrive more than 15 minutes after your start time, your deposit is not refundable.
- Same-day bookings made in error: contact us within 2 hours of booking to correct it and avoid any fees.
If something comes up, let us know as early as you can. We always try to work with you.
To reschedule or cancel, call 919.438.0798 (Morehead City: 252.549.0777, Greenville: 252.408.6508), email contact@gameonescapes.com, or use our contact form.
Gift vouchers
Gift vouchers work at all Game On Escapes locations. To use one, choose gift voucher as your payment method at checkout on our booking site. A gift voucher is not a promo code. If you have any trouble redeeming one, please reach out through our contact form or email contact@gameonescapes.com.
Safety and conduct
- Every player must have a signed liability waiver. Anyone 18 or older signs their own. Minors are added to the waiver of an adult in their group, such as a parent, guardian or the group's chaperone.
- Players under 14 must be accompanied by an adult inside the experience.
- Children 4 and under play free. Our rooms can contain small parts that may be choking hazards, and parents and guardians are responsible for supervising young children at all times.
- Food and drinks are not allowed in the game rooms.
- You are never locked in. You can leave the room at any time.
- Follow your Game Master's instructions. Do not force, climb on or take apart anything you are not told to.
- We may refuse or end a game for behavior that is unsafe or damages our rooms.
- Recommended ages and other room notes, such as closed-toe shoes, are shown on our booking site and room cards. Recommended ages are guidance, not strict limits.
Text message terms
Game On Escapes & More texts are sent through our online booking provider, Off The Couch, only to customers who opt in by checking a text message consent box when they book online.
- Booking texts: if you check the booking texts box, you get booking confirmations, reminders, waiver requests and receipts, up to 4 messages per booking.
- Offers and promotions: sent only if you separately check the offers and promotions box. Message frequency varies.
- Cost: message and data rates may apply.
- To opt out: reply STOP to any message. You will get one message confirming that you are unsubscribed, and no more texts after that. Reply START to rejoin.
- For help: reply HELP, or contact us at contact@gameonescapes.com or 919.438.0798.
- Optional: both boxes are unchecked by default, and you can book without checking either. Consent to receive texts is not a condition of purchase.
- Mobile carriers are not liable for delayed or undelivered messages.
We never share or sell your mobile number or text messaging consent to third parties for marketing. See our Privacy Policy and our text message opt-in page.
Our website
The content on this website, including text, photos and logos, belongs to us or is used with permission. You may not copy it for commercial use without our written permission. Our website links to other sites, such as our booking provider, which have their own terms and privacy policies.
Disclaimers and limits on liability
Our website and its information are provided "as is". We work to keep room details, hours and prices accurate, but they can change. To the fullest extent the law allows, we are not liable for indirect or consequential losses from using our website. Participation in our games is also governed by the waiver each player signs.
Governing law
These terms are governed by the laws of the State of North Carolina.
Changes to these terms
We may update these terms from time to time. We will post the new version on this page and change the effective date at the top.
Contact us
Email contact@gameonescapes.com or call 919.438.0798 (Morehead City: 252.549.0777, Greenville: 252.408.6508). You can also write to us at either address above.